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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A pop-up window will show up. It offers comprehensive information about all the actions that you can perform on the given page. Each popup appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast variety of educational videos explaining how to use our Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. In this way, anyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, take a peek at our extensive Frequently Asked Questions database, which contains questions asked by actual users and offers real solutions. We periodically "revamp" our Frequently Asked Questions section with new questions & answers in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, you can contact our great team of tech support engineers available 24x7 and eager to assist you with any question. Each trouble ticket you open will be answered in less than sixty minutes (the average trouble ticket response time being about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 273104

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com